A one week cancellation or change of tour notice is required. If for any reason you decide to cancel or change your reservation, you must notify us at least one week prior to the tour date and pay a 10% service charge. Sorry, cancellations made within one week of the tour are not refundable and will be charged in full.
All flights are weather permitting. If for any reason a flight is cancelled by us, you may choose to re-schedule on another available day or we will fully refund your ticket.
Please note that volcano activity and weather is variable making each tour a unique adventure. Actual flight times and routing may vary.
It is very important that we have accurate body weight from every passenger for the weight and balance of the airplane and the safety of all passengers on board. The FAA may require us to weigh passengers at the airport before boarding the airplane. If a passenger weighs more than the information on our manifest, that passenger could get taken off the flight without a refund. Passengers that weigh 260-290 pounds will be sur-charged for the comfort seat with a seat belt extender. Passengers must weigh less than 290 pounds for safety reasons.
Infants, under 2 years, may be held in parent's lap at parent's own risk. Children, 2 years or older, must pay for a seat and wear a seat belt.
Passengers must be physically able to climb the two steps by themselves to board the airplane. Sorry, due to FAA regulation, passengers in wheelchairs or with oxygen bottles cannot be accommodated. No SCUBA diving 24 hours prior to flying.
Prices and terms are subject to change without notice.